Policy
Cancellation & Rescheduling Policy
We understand that life can be unpredictable, and sometimes plans need to change.
Wellbeing sessions delivered by Healing Hearts & Homes CIC require at least 24 hours' notice for cancellations or rescheduling. This helps us offer the space to someone else who may need support.
Counselling sessions delivered by external qualified counsellors follow their own cancellation policies, which will be shared with you at the time of booking.
We always aim to be flexible and understanding while respecting the time of our practitioners.
Policy
Payment & Invoicing Terms
Wellbeing support sessions are paid directly to Healing Hearts & Homes CIC at the time of booking.
Professional counselling sessions delivered by external qualified counsellors may be invoiced separately, depending on the practitioner.
All costs are clearly communicated before any booking is confirmed, and payment terms are agreed in advance to ensure transparency and ease for everyone.
Policy
Safeguarding, Qualifications & Professional Standards
Your safety and wellbeing are at the heart of everything we do.
Our in-house team provides emotional wellbeing support, reflective sessions, youth emotional support, and family healing activities. These are not counselling or therapy, and we do not diagnose or provide clinical interventions.
Professional counselling services are delivered by external qualified counsellors who partner with Healing Hearts & Homes CIC. These practitioners hold recognised Level 4+ counselling qualifications, professional memberships (such as BACP or NCS), safeguarding training, and appropriate insurance.
All staff and partners follow our safeguarding policy, confidentiality standards, and professional boundaries to ensure a safe, supportive environment for every individual and family we serve.
Our model
How Counselling Works With Us
Healing Hearts & Homes CIC provides emotional wellbeing support through our in-house wellbeing practitioners. We are not a counselling organisation.
When a client requires professional counselling, we commission external qualified counsellors to deliver this service. These counsellors hold recognised Level 4+ counselling qualifications, professional memberships (such as BACP or NCS), safeguarding training, and appropriate insurance.
We match clients with the appropriate practitioner based on their needs, availability, and specialism. Payment and cancellation terms for counselling may differ depending on the counsellor, and these will always be clearly communicated before booking.
This partnership model ensures that every client receives safe, accredited therapeutic support, while our CIC continues to focus on community wellbeing and empowerment — and it keeps us compliant with UK counselling regulations and safeguarding standards.
Policy
Privacy Policy
This section explains what personal information Healing Hearts & Homes CIC collects through this website, why we collect it, and your rights under UK data protection law (UK GDPR).
What we collect. When you use our booking form, we collect your name, email address, organisation, phone number (if provided), the service you're enquiring about, and any message you write. We don't collect any personal data through the rest of the site unless you choose to email, call, or message us directly.
Why we collect it. We use this information solely to respond to your enquiry, discuss your requirements, and arrange any booking. We do not use it for marketing, and we do not sell or share it with third parties for their own purposes.
How it's processed. Our booking form is handled by Formspree, a third-party form-processing service, which securely transmits your submission to us by email. Formspree acts as a data processor on our behalf. You can read Formspree's own privacy policy at formspree.io/legal/privacy-policy.
How long we keep it. We retain enquiry information for as long as necessary to respond to you and provide any service you've booked, and no longer than is reasonably needed afterwards. If you'd like your information deleted sooner, contact us and we'll action this promptly.
Cookies. This website does not currently use cookies or analytics tracking. If that changes in future, this policy will be updated to reflect it.
Your rights. Under UK GDPR, you have the right to access the personal data we hold about you, ask us to correct or delete it, restrict or object to how it's processed, and request a copy in a portable format. To exercise any of these rights, email us at healheartshomes@gmail.com. You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled.
